• Why ISAAC? • Client Journey
A solid team you can count on.
Client success, right alongside our passion for innovation, is among our core values at ISAAC. Our North-American-based client success team accounts for over a third of ISAAC’s workforce, working to ensure clients receive outstanding service on every step of their journey with ISAAC.
Technology consulting
Discover how technology can solve your challenges.
Our experienced team begins by listening. Understanding your unique operations and goals is key to providing a tailored proposal to ensure your success.
Client success manager
Your success is our pride.
A Client Success Manager is assigned to your account right from your onboarding with ISAAC and is your single point of contact for anything you wish to implement with our solution throughout your journey as our client. This starts with the initial solution deployment project, and carries on year after year, for addressing your evolving needs and ensuring you get full benefits from ISAAC’s solution.
Dedicated project team
Get complete support throughout solution deployment.
A dedicated project manager and implementation project team are assigned to your account and work alongside your Client Success Manager throughout solution deployment. The team starts by reviewing your business objectives and establishes an action plan.
Solution implementation
Experience a smooth transition.
ISAAC’s team is experienced in helping fleets transition to our solution and manage change. We offer the required resources for project management, implementation, training, TMS integration planning and hardware installation.
TMS Integration
A solution not optimally connected is not a solution.
We have implemented hundreds of integrated solutions across many proprietary TMS solutions and dozens of the leading TMS system providers. Integrating information from your dispatch software to your ISAAC Solution means less work for your team, fewer mistakes, and more time for dispatching and driving.
Change management
Effectively manage change with ISAAC.
We accompany clients in managing change throughout the deployment project to ensure smooth and successful adoption inside their fleet. This includes showcasing the new system to impacted users and the benefits they can expect, participating in driver events to answer their questions and providing expertise when needed.
Equipment installation
Enjoy fast and easy hardware installation.
You have the flexibility to choose either self-installation with support from our trainers, or third-party installation by our professional partner installers.
Training offer
From onboarding to continuous learning, get the most from your solution.
ISAAC’s training offer covers requirements for newcomers to ISAAC’s solution as well as seasoned users wanting to learn more about specific features or get in-depth knowledge. Between instructor-led workshops and self-learning tools such as guides and videos, your drivers, dispatchers and managers will benefit from ISAAC’s rich training content.
Deployment success
Meeting your initial objectives.
Your ISAAC Client Success Manager and deployment project team work to meet the objectives established during your onboarding with ISAAC. Ensuring you obtain your return on investment is aligned with our vision of growing only raving fans of our solution.
Regular and ongoing check-ins
Meeting your evolving objectives.
ISAAC remains present as your partner for optimizing operations, year after year, long after solution deployment is completed. Your Client Success Manager organizes regular touch points and business reviews with your team to discuss your use of ISAAC’s solution and its new features, and to help you maximize your benefits.
Technical support and services
Timely and competent help one call away.
All technical support requests are assessed within 20 minutes and managed by our technical support dispatcher. Our “dispatcher model” approach, which mirrors that of the transportation industry, is key to ISAAC’s responsiveness and excellent client service. Over 95% of requests are closed within 3 days.
User conference
ISAAC’s annual user conference keeps you updated on ISAAC’s solution and hot topics in the industry. It’s also a perfect opportunity to meet with industry experts and other trucking professionals.
True partnership
We take pride in our clients’ success.
As business partners, we aim to provide technology and guidance that meet your objectives. Your business needs drive us to innovate.
Our Client Success Managers work with you to understand your operations and identify opportunities to help your organization grow with ISAAC’s solution.
ISAAC is way more than a vendor—they have been a great partner in our modernization journey.